Consumer Protection Laws

Auto Repair Fraud By EZ Lube Charged by California Attorney General — Our Chicago Consumer Attorneys File Consumer Fraud Law Suits for Auto Fraud, Automobile Dealer and Car Dealer Fraud, and Auto Repair Fraud Claims

March 7, 2010 | Peter S. Lubin and Patrick Austermuehle

If you believe you know someone who has been a victim of auto fraud, auto dealer fraud, auto repair fraud or have been deceived into buying a flood car, rebuilt wreck or salvage vechicle Lubin Austermuehle may be able to help rectify the problem. We or experienced co-counsel are prepared to file suit in the right case anywhere in the country. For a free consultation on your rights as an employee, contact us today.

Our Auto Dealer Fraud, Auto Repair Fraud Auto Fraud, RV Fraud, and Boat Fraud private law firm and our affliated co-counsel handle individual and class action consumer rights, lemon law, and autofraud lawsuits that government agencies and public interest law firms may decide not pursue. Class action lawsuits our law firm has been involved in or spear-headed have led to substantial awards totalling over a million dollars to organizations including the National Association of Consumer Advocates, the National Consumer Law Center, and local law school consumer programs. Lubin Austermuehle is proud of our achievements in assisting national and local consumer rights organizations obtain the funds needed to ensure that consumers are protected and informed of their rights. By standing up to employee and consumer fraud and rip-offs, and in the right case filing employee or consumer protection lawsuits and class-actions you too can help ensure that consumers’ rights are protected from unscrupulous, illegal or dishonest practices.

Our Naperville, Evanston, Aurora, Waukegan, Arlington Heights, Downers Grove, Lisle, Evanston, Elgin, Elmhurst, Joliet, Elgin, Woodridge, Naperville, Highland Park, Northbrook, Lake Forest, Highland Park, Geneva, St. Charles, Batavia, Wilmette, Wheaton, Waukegan, Oak Brook, Lombard, Hinsdale and Chicago consumer law, auto fraud and lemon law lawyers and attorneys provide assistance in car, RV and automobile and consumer fraud and consumer rights cases including in Illinois and throughout the country. You can click here to see a description of the some of the many individual and class-action consumer cases we have handled. A video of our lawsuit which helped ensure more fan friendly security at Wrigley Field can be found here. You can contact one of our Chicago area consumer rights, predatory lending or consumer protection lawyers who can assist in auto dealer fraud, auto repair fraud, lemon law, auto fraud, RV fraud, wage claim, lemon law, unfair debt collection, junk fax, prerecorded telephone solicitations, and other consumer fraud or consumer class action cases by filling out the contact form at the side of this blog or by clicking here.

Court Rules Claim for Negligent Online Security Against Bank May Go Forward

February 24, 2010 | Peter S. Lubin and Patrick Austermuehle

As Illinois consumer protection attorneys, we were pleased to see that an Illinois federal court has allowed a couple to continue a claim against their bank over a complex billing dispute. David Johnson’s Digital Media Lawyer Blog reported Sept. 2 on the case brought by Marsha and Michael Shames-Yeakel, a couple from Indiana who had $26,500 stolen from their home equity line of credit. Citizens Financial Bank held them liable for the loss, but they refused to pay. In response, the bank reported the “bad debt” to credit bureaus and threatened to repossess their home. The Shames-Yeakels sued Citizens. Shames-Yeakel v. Citizens Financial Bank, U.S.D.C., Northern District of Illinois, Case No. 07-c-5387.

According to a ruling posted by Wired (PDF), the Shames-Yeakels run an accounting and computer programming business out of their home. They had a business checking account as well as personal accounts and a home equity line of credit with Citizens, where they were customers for nearly 30 years. The HELOC was connected to their business checking account, but the four advances they took paid for personal expenses or expenses that mixed personal and business use, such as a new roof for their home, which includes their home office. In early 2007, an unknown person gained access to the HELOC and transferred the $26,500 to their business checking account, then eventually to a bank in Austria. They were unable to have the money returned, and Citizens held the Shames-Yeakels liable for the loss.

The Shames-Yeakels complained to Citizens, but to no avail; the bank pointed to language releasing it from liability in their online banking agreement. They also complained to the federal Office of Thrift Supervision, which said Citizens’ actions were legal. The Electronic Funds Transfer Act doesn’t protect HELOCs, it said, and the Truth in Lending Act covers only personal, not business, accounts. It found that the HELOC was a business account because it was linked to a business checking account. The Shames-Yeakels sued Citizens for violations of the Truth in Lending Act, the Fair Credit Reporting Act, the Electronic Funds Transfer Act, the Indiana Uniform Consumer Credit Code and common-law negligence and breach of contract.

Citizens then moved for summary judgment, the basis for the ruling at hand. U.S. District Judge Rebecca Pallmeyer granted summary judgment on the count relying on the Electronic Funds Transfer Act and restricted plaintiffs’ use of the Fair Credit Reporting Act. However, she denied it as to negligence and the Truth in Lending Act. The Digital Media Lawyer Blog, and Wired, focused on the negligence claim, which argued that the bank provided inadequate online security. Citizens employed a widely used contractor named Fiserv to protect its accounts with a simple username and password. The Shames-Yeakels argued that Citizens should have used a multi-layered security system using a “token” that provides additional verification. They also cited security experts suggesting such a system as early as 2005 and said Citizens failed to warn them of known security risks.

In her analysis, the judge started by reminding readers that summary judgment seeks only to decide whether there’s a genuine issue of material facts at hand. In the case of the negligence claim, she found that there was. In Indiana and many other states, courts have found that banks have a duty to protect customers’ confidential information. “If this duty … is to have any weight in the age of online banking,” she wrote, “then banks must certainly employ sufficient security measures to protect their customers’ online accounts.” She found the evidence presented about multi-layered security measures, and reports warning Citizens to use these measures, sufficient to require a trial, but warned the plaintiffs not to make arguments relying on the discarded causes of action.

The judge also rejected Citizens’ arguments for summary judgment on the TILA claim, which was based on their claim that the HELOC was for business purposes. Noting that caselaw requires judges to look at the substance rather than the form of transactions, she found that “Plaintiffs’ use of their home equity line of credit appears overwhelmingly personal in nature.” This is enough to survive summary judgment and require a proper trial, she found. She also found partially for the Shames-Yeakes on their Fair Credit Reporting Act claim. Because Citizens reported the debt as delinquent but failed to note that the debt was disputed, it may have violated the FCRA. However, she rejected the couple’s argument that Citizens failed to make reasonable investigations of their credit reporting disputes, and granted summary judgment on that claim only.

Attorney Fees Not Available When Failure to Provide Home Repair Pamphlet Was Unintentional

January 27, 2010 | Peter S. Lubin and Patrick Austermuehle

Our Chicago consumer fraud attorneys were interested to see a split decision from earlier this year in a case involving a dispute over faulty home repairs. In Kunkel v. P.K. Dependable Construction, No. 5-07-0684 (Ill. 5th Feb. 13, 2009), Herbert and Jeral Dean Kunkel sued P.K. Dependable Construction for failing to adequately replace their roof and adding new leaks. They also alleged that P.K. failed to provide the consumer rights pamphlet required under the Illinois Home Repair and Remodeling Act. Their lawsuit alleged breach of contract and warranty and violations of the Illinois Consumer Fraud Act.

The Kunkels hired P.K. in July of 2003 to replace their roof, which had been leaking over their porch but nowhere else. The contract included a five-year warranty for defects and said P.K. would check for sheeting damage after tearing off shingles and make any repairs necessary for an additional fee. Mrs. Kunkel testified that during the work, she witnessed P.K. employees knocking loose the home’s stucco siding. When she complained, they patched the areas with cement. Aside from some sheeting damage, the work proceeded without incident and the Kunkels paid in full. Unfortunately, it rained a few days later and the Kunkels discovered leaks inside their home. They estimate that P.K. made 20 to 25 attempts over the next three years to fix the leaks, but not all were successful. They entered into evidence an estimate of $1,475 to repair the water damage to their kitchen ceiling.

At a bench trial, a roofing contractor hired by the Kunkels testified that the best way to fix the problem was to remove and replace the roof for an estimate of $5,250. A P.K. employee, Tim Utley, testified that damage he had seen to the sheeting suggested that there were leaks before his company did its work. He also contradicted Mrs. Kunkel’s testimony on the stucco siding, saying he did not tear it up and that it would be impossible to do what their roofing expert suggested because the condition of the stucco was so poor. Utley said he told Mr. Kunkel that he should replace the stucco siding because that was the source of the leaks, testimony that the Kunkels dispute. In the end, the court found for the Kunkels, awarding them $6,725 in compensatory damages (the amount of the kitchen ceiling and roof replacement estimates) and $6,151.50 in attorney fees and court costs. After a motion to reconsider was denied, P.K. appealed.

The Fifth District started with P.K.’s contention that the trial court’s decision was against the manifest weight of the evidence. The trial judge had to resolve conflicts in the evidence, the court wrote, but there was plenty of evidence to support the way the judge resolved it. Thus, the Fifth declined to disturb that ruling. It next turned to the question of whether damages were correctly set. The damages were based on estimates submitted by the Kunkel’s expert and another contractor. This follows Illinois law requiring damages for defective workmanship to reflect the cost of correcting the defects, the court said. Again, witnesses for P.K. testified otherwise, but the Fifth District declined to second-guess the trial judge. And attacks on the sufficiency of the estimate came late, the court said, because P.K. did not challenge its admission into evidence at the time or cross-examine the expert about it. Thus, the damages stand.

Next, the Fifth examined P.K.’s challenge to the Kunkel’s attorney fees award. The Consumer Fraud Act allows plaintiffs to recover attorney fees, the court wrote, but they must prove actual damages. In this case, that finding was based on the trial court’s determination that P.K. violated the section of the Home Repair and Remodeling Act requiring it to provide a consumer rights pamphlet. It’s true that undisputed evidence shows that P.K. did not provide the pamphlet, the court wrote, but the Act requires that violations be knowing to be actionable. No evidence is in the record showing knowledge or state of mind, the court wrote, so there was no violation of the Act. The court also noted that there was no evidence showing that P.K.’s failure to provide the pamphlet caused actual damages. Finally, it disagreed with the trial court’s finding that P.K. failed to complete its work, which would also violate the Act, because it did not believe the Legislature intended to equate defective performance with no performance at all. Thus, it vacated the attorney fee award.

Our Predatory Loan, Installment Loan and Pay Day Loan Consumer Attorneys Want to Stop Predatory Loan Churning Practices Targeting Mentally Impaired Elder and Disabled Persons

December 3, 2009 | Peter S. Lubin and Patrick Austermuehle

Our co-counsel has sucessfully litigated cases against high interest rate small loan outfits for cheating disabled persons by putting them into small loans that they don’t need and then churning the loan so that it eats up much of the victim’s social security payments. We are looking for cases to bring against high interest rate pay day lenders and installment payment lenders who have taken advantage of mentally impaired individuals. We want to put an end to high interest rate lenders harming disabled mentally impaired individuals.

The National Consumer Law Center’s website provides great insight into the predatory practices of high interest rate pay day and installment payment lenders.

To view NCLC’s information sheet on high interest rate loans click here. NCLC’s website describes the loan churning practices of pay day and predatory small lenders as follows:

Best Websites to Learn About Consumer Law Issues — Our DuPage, Lake, and Cook County, and Chicago Illinois Consumer Lawyers Can Assist You in Consumer Fraud and Deception Lawsuits

October 17, 2009 | Peter S. Lubin and Patrick Austermuehle

As Illinois consumer rights lawyers we are pleased to see that Illinois Attorney General LIsa Madigan maintains an extensive website with many resources to provide information on important consumer rip-offs and ways for consumers to protect themselves. The website contains links to many publications and articles on consumer rights topics such as id theft, autobuying finance and repair, and consumer alerts and warnings. The website also provides access to consumer complaint forms to file with the Attorney General.

Our consumer rights private law firm handles individual and class action unfair debt collection and other consumer fraud cases that government agencies and public interest law firms such as the Illinois Attorney General may not pursue. Class action lawsuits our law firm has been involved in or spear-headed have led to substantial awards totalling over a million dollars to organizations including the National Association of Consumer Advocates, the National Consumer Law Center, and local law school consumer programs. Lubin Austermuehle is proud of our achievements in assisting national and local consumer rights organizations obtain the funds needed to ensure that consumers are protected and informed of their rights. By standing up to consumer fraud and consumer rip-offs, and in the right case filing consumer protection lawsuits and class-actions you too can help ensure that other consumers’ rights are protected from consumer rip-offs and unscrupulous or dishonest practices.

Our Naperville, Evanston, Aurora, Waukegan, Joliet, Elgin, Highland Park, Hinsdale, Elmhurst, Northbrook, Wilmette, Wheaton, Oak Brook, and Chicago consumer lawyers provide assistance in fair debt collection, consumer fraud and consumer rights cases including in Illinois and throughout the country. You can click here to see a description of the some of the many individual and class-action consumer cases we have handled. A video of our lawsuit which helped ensure more fan friendly security at Wrigley Field can be found here. You can contact one of our Chicago area consumer protection lawyers who can assist in lemon law, unfair debt collection, junk fax, prerecorded telephone solicitations, and other consumer, consumer fraud or consumer class action cases by filling out the contact form at the side of this blog or by clicking here.

Best Websites to Learn About Consumer Law Issues — Our DuPage, Lake, and Cook County, and Chicago Illinois Consumer Attorneys Can Assist You in Illinois Consumer Fraud and Deceptive Business Practices Act Lawsuits

June 7, 2009 | Peter S. Lubin and Patrick Austermuehle

One of the best websites to learn about consumer law issues Is the Illinois Attorney General’s website. The site contains numerous links to useful consumer protection warnings and links to other top consumer websites. The Illinois Attorney General also provides forms for filing consumer fraud complaints with the Attorney General.

Our consumer rights private law firm handles individual and class action cases that government agencies and public interest law firms such as the Illinois Attorney General may not pursue. Class action lawsuits our law firm has been involved in or spear-headed have led to substantial awards totalling over a million dollars to organizations including the National Association of Consumer Advocates, the National Consumer Law Center, and local law school consumer programs. Lubin Austermuehle is proud of our achievements in assisting national and local consumer rights organizations obtain the funds needed to ensure that consumers are protected and informed of their rights. By standing up to consumer fraud and consumer rip-offs, and in the right case filing consumer protection lawsuits and class-actions you too can help ensure that other consumers’ rights are protected from consumer rip-offs and unscrupulous or dishonest practices.

Our Naperville, Aurora, Waukegan, Joliet, Elgin, Highland Park, Northbrook, Wilmette, Wheaton, Oak Brook, and Chicago consumer lawyers provide assistance in consumer fraud and consumer rights cases including in Illinois and throughout the country. You can click here to see a description of the some of the many individual and class-action consumer cases we have handled. A video of our lawsuit which helped ensure more fan friendly security at Wrigley Field can be found here. You can contact one of our Chicago area consumer protection lawyers who can assist in lemon law, unfair debt collection, junk fax, prerecorded telephone solicitations, and other consumer, consumer fraud or consumer class action cases by filling out the contact form at the side of this blog or by clicking here.

GMAC ‘Unfairly’ Repossessed Vehicle Under Illinois Consumer Fraud Act, Appeals Court Decides

May 6, 2009 | Peter S. Lubin and Patrick Austermuehle

Lubin Austermuehle’s auto fraud, lemon law, and consumer fraud trial lawyers were impressed by a recent First District Court of Appeals ruling against the credit arm of General Motors for a wrongful repossession. The court said a trial court was correct to rule that General Motors Acceptance Corporation acted unfairly when it repossessed a truck in violation of its agreement with the owner. In Demitro v. General Motors Acceptance Corporation, No. 1-06-3417 (Ill. 1st. Feb. 9, 2009), the appeals court declined to overturn a Cook County trial court ruling that GMAC violated the Illinois Consumer Fraud and Deceptive Business Practices Act.

Demitro purchased a Chevrolet Suburban in 2002 and had no trouble making payments until 2003, when he underwent surgery and went on disability in May of 2003. His payment checks for June and July of that year bounced, and in August, he spoke with a GMAC representative who told him so. The next day, Demitro called GMAC and authorized about one month’s payment to be deducted from his checking account. The GMAC representative then called a repossession agency that had already been authorized to take Demitro’s truck and put the repossession on hold. The representative sent Demitro a letter giving him seven days to make the back payments and keep his account current. After that time expired, it said, GM could exercise its right to repossess the truck.

On the very next day, Demitro awoke to discover that his truck had been repossessed. The GMAC representative was notified. He acknowledged that the repossession was a mistake and a violation of the seven-day extension in the letter, but nonetheless recommended to management that they keep the truck. They did, and informed Demitro that he was now liable for repossession charges of $39,695.04 as well as the outstanding balance on his account. Unable to get to the bank, Demitro informed GMAC that his telephone payment would bounce. GMAC later withdrew that payment from his account after he had added more money, but failed to credit him for the payment.

Consumers May Be Entitled To Hundreds of Millions of Dollars of Refunds Due to Alleged Health Insurance Fraud

April 26, 2009 | Peter S. Lubin and Patrick Austermuehle

New York Attorney General Andrew Cuomo entered into a 50 million dollar settlement with health insurance carriers for alleged deceptive setting of “usual, customary and reasonable and rates” for out of net work health care providers through use of a conflicted rating agency owned by an insurance company. A news story on the settlement is below:

Our private law firm is investigating alleged deceptive use by health insurance companies of bogus low ball out of net work rates to avoid paying for needed health care and is considering filing consumer fraud class actions on behalf of victims of this practice.

Class action lawsuits our firm has been involved in or spear-headed have led to substantial awards totalling over a million dollars to organizations including the National Association of Consumer Advocates, the National Consumer Law Center, and local law school consumer programs. Lubin Austermuehle is proud of our achievements in assisting national and local consumer rights organizations obtain the funds needed to ensure that consumers are protected and informed of their rights. By standing up to consumer fraud and consumer rip-offs, and in the right case filing consumer protection lawsuits and class-actions you too can help ensure that other consumers’ rights are protected from corporate misdeeds.

United States Postal Inspection Service Website Offers Important Tips For Avoiding Mail Fraud, Ponzi Schemes and Identity Theft

March 10, 2009 | Peter S. Lubin and Patrick Austermuehle

The website for the United States Postal Service outlines many tips to avoid becoming a victim of mail fraud or ponzi schemes or indentity theft. You can click here to link to the website. The website has this to say about investment fraud and ponzi schemes:

Investment Fraud (Ponzi Schemes)

Fraudulent investment schemes are often marketed by telephone salespersons armed with high pressure and sophisticated selling techniques. Some swindlers surround themselves with the trappings of legitimacy — rented office space, a receptionist, investment counselors, and professionally designed color brochures describing the investment.

Best Websites to Learn About Consumer Law Issues — Our DuPage, Lake, and Cook County, and Chicago Consumer Attorneys Can Assist You in Junk Fax, Privacy Rights, TCPA and Other Consumer Rights Lawsuits

March 7, 2009 | Peter S. Lubin and Patrick Austermuehle

One of the best websites especially for lawyers to learn about consumer law issues and to review first rate legal briefs prepared by the top attorneys in the country who focus on consumer rights issues is the website of Trial Lawyers for Public Justice.

The website contains a section with briefs prepared by Trial Lawyers for Public Justice on a number of important consumer law issues that have nation impact. You can click here to look at that section and read any of the briefs contained in that section. The website also has a page with descriptions of some key cases and landmark consumer rights victories by Trial Lawyers for Public Justice.

Our consumer rights private law firm handles individual and class action cases that government agencies and public interest law firms such as Trial Lawyers for Public Justice may not be able to pursue. Class action lawsuits our firm has been involved in or spear-headed have led to substantial awards totalling over a million dollars to organizations including the National Association of Consumer Advocates, the National Consumer Law Center, and local law school consumer programs. Lubin Austermuehle is proud of our achievements in assisting national and local consumer rights organizations obtain the funds needed to ensure that consumers are protected and informed of their rights. By standing up to consumer fraud and consumer rip-offs, and in the right case filing consumer protection lawsuits and class-actions you too can help ensure that other consumers’ rights are protected from corporate misdeeds.